I can’t login to turn the site off

  • Unknown's avatar
    jesseg11 · Member ·

    Hello,

    Jesse Gernigin here.

    I’ve tried logging into my site http://www.authoritycopy.com and none of the entry codes (/admin/ or /wp-admin/) and can’t figure out what’s wrong.

    Note:When I try to login I can’t even get to a space to put in my login details. The login page itself isn’t working.

    I’d like to resolve this so please let me know what I need to do to finalize.

    Thanks for the help.

    JG

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    helper-heroponriki · Member ·

    We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re not able to access the backend of your site to take a closer look.

    The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the community forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in the open-source forum are more familiar with these issues and are in the best position to help.

    I hope this points you in the right direction.

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