I cant login to www.reachphotographers.co.nz

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  reachnz · Member · Nov 8, 2016 at 11:30 pm

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  Login. The error message is….
  The reachphotographers.co.nz page isn’t working
  reachphotographers.co.nz is currently unable to handle this request.
  HTTP ERROR 500

  I’ve contacted my host & they sent me this reply….

  Hi Kevin,
  You’ll need to go back to them then and show them the error log sample. It is showing a plugin error, this needs to be rectified by a developer / or you disable that particular plugin, we don’t develop plugins nor build websites so there is nothing we can do on our side.
  Cheers,
  Tim

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  timethief · Member · Nov 8, 2016 at 11:33 pm

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  reachphotographers.co.nz is hosted by Umbrellar Limited
  IP Address: 112.109.81.146
  Name Servers:
  ns2.openhost.net.nz
  ns1.openhost.net.nz
  ns3.openhost.net.nz

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  timethief · Member · Nov 8, 2016 at 11:34 pm

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  That site is not hosted by wordpress.com. You are posting to the wrong support forum.

  This is wordpress.com support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/

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  reachphotographers · Member · Nov 8, 2016 at 11:46 pm

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  Thank you. Its really complicated to talk to someone. The forum are not helping, as my experience in web building is limited

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  timethief · Member · Nov 9, 2016 at 12:08 am

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  We cannot help you here as that site is not hosted here.
  You need to do what I posted above.

  if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/

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  supernovia · Staff · Nov 9, 2016 at 8:01 pm

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  Hi, this is a duplicate topic, so I’ll close this one and answer in the other:
  https://en.forums.wordpress.com/topic/i-cant-login-to-wwwreachphotographersconz-1?replies=8