I can’t login with the correct administrator login

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  pantalone13 · Member · May 30, 2019 at 2:59 am

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  Hi,

  I’m having so many troubles trying to log in to the administrator account, and it’s so incredibly frustrating. I log in to my site every single day with a user name, but when I get to the WordPress site, it says that this login does not exist. Now I can’t update any of the apps that are linked and it is causing my site to not function correctly.

  Any sort of help would be magnificent.

  Cheers

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  fstat · Staff · May 30, 2019 at 7:20 am

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  pantalone13 · Member · May 30, 2019 at 7:23 am

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  Hi,

  I’m unable to log into either .com or .org.

  The site is http://www.junkmail.com.au

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  fstat · Staff · May 30, 2019 at 9:05 am

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  Your site is not hosted by us (WordPress.com). It is using the open source WordPress.org software and it is hosted by DDNS. Therefore, you need to contact them regarding your login issue.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open source WordPress.org software you can read this article:

  WordPress.com vs. WordPress.org