I can’t manage my Jetpack Plans

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  darkryugan · Member · Oct 6, 2020 at 4:46 pm

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  Hi,

  I receive a new invoice but I don’t use Jetpack anymore.

  And I can’t change my Jetpack Plans.
  The page doesn’t work/isn’t accessible.

  How can I contact support to change it to ‘Free Plan’ ?

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  tenchoenyi · Member · Oct 6, 2020 at 5:12 pm

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  Hello @darkryugan,

  I tagged this thread for Staff assistance.

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  staff-blorbo · Staff · Oct 6, 2020 at 5:49 pm

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  We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  If you the charge is located using the above site, but you are not presented further options, please contact us via https://wordpress.com/support/contact/?whywasi=charged