I can't map my domain

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  vvae · Member · Nov 30, 2016 at 9:00 pm

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  Dear WordPress,

  I already own a domain and I would like to map it. However every time I try I recieve the following message: ‘Sorry, the domain has not been registered yet therefore cannot be mapped.’ I already checked with the company where I bought the domain if it is really mine, and it truly is. So, what can I do?

  Thank you!

  Yours Veronika

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Dec 1, 2016 at 1:33 pm

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  Hi there,

  What is the domain, please?

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  vvae · Member · Dec 1, 2016 at 5:43 pm

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  vea.co.at

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  kokkieh · Staff · Dec 2, 2016 at 9:06 am

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  I’ve added a zone record for that domain on our side. Can you please try mapping it again? Let me know if it still won’t work.

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  vvae · Member · Dec 2, 2016 at 9:54 pm

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  Thanks for your reply.
  It is still not working…

  do I have to change anything, e.g. the dns-server or so….?

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  kokkieh · Staff · Dec 4, 2016 at 9:31 am

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  You do need to change the name servers of the domain to point to us. The name servers should be:

  NS1.WORDPRESS.COM

  NS2.WORDPRESS.COM

  NS3.WORDPRESS.COM

  But I don’t think that’s the case here. We sometimes have this problem with country-specific domains, and then we need to add the mapping manually. I’ve done that for you now. The mapping I added will expire in a week, so please renew it in order to pay for the first year. You should be able to do it directly from this link:

  https://wordpress.com/checkout/perspectivaee.wordpress.com

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  vvae · Member · Dec 4, 2016 at 5:47 pm

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  Thank you very much :)!