I can't open my wordpress site

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  catherinehassett · Member · Apr 17, 2014 at 7:54 am

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  My site getyourhappyshape.com won’t open for me; I have tried clearing the cache but still no joy.

  The blog I need help with is: (visible only to logged in users)

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  gabyrangelb · Member · Apr 17, 2014 at 5:20 pm

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  ¿Have you tried different browsers/computers?

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  timethief · Member · Apr 17, 2014 at 5:22 pm

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  @catherinehassett
  How many username accounts do you have?
  What is the username account involved here?
  Which one registered the blog you cannot access?
  What are the error messages, if any, that you receive?

  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard.

  Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

  If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
  follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

  If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword

  If required please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.

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  timethief · Member · Apr 17, 2014 at 5:29 pm

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  Oh RATS! I got sucked in assuming that the URL had been confirmed as being to site hosted by WordPress.COM.

  This site http://getyourhappyshape.com/ is NOT hosted by WordPress.COM. This is the WordPress.COM support forum. You need to post to the WordPress.ORG support forum for help with your site because it is not hosted by WordPress.COM.

  WordPress.com and WordPress.org are completely separate and have different logins and also run different versions of some themes with the same names http://support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there and receive advice from WordPress.ORG bloggers.

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  catherinehassett · Member · Apr 17, 2014 at 6:28 pm

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  hi

  Thanks so much for your replies; after about 2 hours it just suddenly opened….I don’t know why…it would’t open on my phone either..but ok now so will will just hope it was a one off.

  Thanks for your replies….
  Catherine

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  timethief · Member · Apr 17, 2014 at 6:31 pm

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  You’re welcome. However, for support for http://getyourhappyshape.com/ in the future, iIf you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there and receive advice from WordPress.ORG bloggers.