I can't pay for my upgrade from nigeria

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  omokaroh · Member · May 30, 2015 at 10:43 am

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  Tried paying with my debit cards from Nigeria, got the following message -Transaction declined. Pls try another card.

  The blog I need help with is: (visible only to logged in users)

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  omokaroh · Member · May 30, 2015 at 10:48 am

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  Tried paying with my debit cards from Nigeria, got the following message -Transaction declined. Pls try another card.

  The blog I need help with is careerhubnigeria.com.

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  jeremeylduvall · Member · May 30, 2015 at 6:04 pm

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  Hi!

  Could you try to make the purchase one more time from this link?

  https://careerhubnigeria.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  Just use the Purchase button and enter your credit card information. Please let me know if you have any trouble!

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  omokaroh · Member · May 30, 2015 at 7:04 pm

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  Thanks Jeremy,
  Tried the link, didn’t work. Got the same message.

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  jeremeylduvall · Member · May 30, 2015 at 8:55 pm

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  Do you have another card you can try by chance? In this case, the PayPal (our payment processor) is showing this error. Normally, this occurs because some of the credit card information entered to verify the card is either incorrect or only partially entered. Can you double-check the address you’re using for the card, for example?

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  omokaroh · Member · May 30, 2015 at 10:41 pm

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  I used two mastercards and a Visa card, still got the same message.

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  jeremeylduvall · Member · May 31, 2015 at 3:59 pm

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  That’s odd – I just sent a manual payment request to your email address. Can you try making the payment there?

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  omokaroh · Member · Jun 1, 2015 at 10:33 am

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  Hi Jeremey,
  I tried the manual payment link you sent. Got the same message. Is ther something i’m not doing right? I also got a notification email that my upgrade will be auto renewed by June 2 and that I don’t have to do anything. What do I do if the auto renew does not go through?

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  jeremeylduvall · Member · Jun 1, 2015 at 5:57 pm

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  I went ahead and extended the expiration date on your Premium trial a bit longer while we work this out. I’m still figuring out why the payment isn’t working. I’ll get back to you as soon as I have more info!

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  jeremeylduvall · Member · Jun 4, 2015 at 2:18 pm

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  Hi!

  Just following up here, could you grab a screenshot of the error you’re receiving? Once you submit the payment and see the error message, just take a screenshot of the error message (please do not include any credit card details in the screenshot) as instructed here:

  Take a Screenshot

  Once you have that screenshot, just upload it here:

  https://careerhubnigeria.wordpress.com/wp-admin/media-new.php

  Let me know once you’ve done that, and I’ll take a look!

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  jeremeylduvall · Member · Jun 7, 2015 at 5:34 pm

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  Hi,

  I just wanted to follow-up here again. Could you upload a screenshot of the error message you’re receiving to your Media Library here?

  https://careerhubnigeria.wordpress.com/wp-admin/media-new.php

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  omokaroh · Member · Jun 9, 2015 at 9:57 pm

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  Hi jeremey,
  I have uploaded a screen shot of the error message i’ve been getting.

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  rachelmcr · Member · Jun 10, 2015 at 11:14 am

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  Hi Omokaroh,

  Thanks for that screenshot! We’re checking with our team to try to find out more about why you’re getting that error message, and we’ll let you know as soon as we get more information about it.