i can’t pay with my card

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  johnam2019 · Member · Jan 1, 2024 at 1:15 pm

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  i live in Russia but my master card is being declined because its Russian

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Jan 1, 2024 at 9:56 pm

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  Hi @johnam2019, sorry to hear it! It looks like there’s some other issue. Our forums staff isn’t able to resolve this, but if you haven’t already done this once, please reach out directly to our Payments team for assistance.

  Just use the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.” Your request will reach the right eyes, with the right info. Thank you!

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  losborne550cfe327c2e8 · Member · Jan 3, 2024 at 7:45 pm

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  ‘Just use the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.” Your request will reach the right eyes, with the right info. Thank you!” Hasn’t worked for me yet….

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  supernovia · Staff · Jan 3, 2024 at 10:55 pm

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  @losborne550cfe327c2e8 Unfortunately it’s still not something our forums staff can work with, but I can confirm that’s the correct method to use, and that they’ll investigate each case in the order received.

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  helper-heroponriki · Member · Jan 5, 2024 at 7:33 pm

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  @losborne550cfe327c2e8 If you prefer, you can also send an email directly to billingsupport@wordpress.com. They will be more than happy to assist you with any billing-related concerns.

  Please keep in mind that we are unable to provide assistance for this matter through the public support forums.