I can't post or view stats from my laptop

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  danielteolijr · Member · Nov 29, 2017 at 12:46 am

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  My HP Probook laptop won’t post to my blogs. It used to work. Then all of a sudden it stopped. Now all that happens when I hit ‘write’ or go to ‘My Sites’ and click on the bar for stats is; I get a blank page with a big ‘W’ in the center. Even if I let it sit it never go to the write page.
  Luckily I have a few old junker computers of various ages that work.

  Any idea what is wrong?

  Thanks

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  avydun · Staff · Nov 29, 2017 at 1:51 am

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  That does not sound right.

  Can you check what you see on this page? https://wordpress.com/stats/day It should stats for all the sites on your WordPress.com account.

  Let me know if you see things right here, or if you see a blank page with a big “W” here too. We can help further with information you provide.

  It helps if you can share a screenshot of what you see. You can use a image hosting site like imgur to upload your screenshot and share that link with us here. We can have a look and debug it better.

  Thanks.

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  danielteolijr · Member · Nov 30, 2017 at 5:07 am

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  Thanks!

  Nope, can’t see it. All I get is the big W in the middle of the page.

  When I use my other computer I get the same W on the page, but in a second or two it goes to the next page. My ProBook does not go on, it seems to jam on the W page.

  I can go to the posts and edit them though My Sites, but I can’t access them otherwise…all I get is the W.

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  kokkieh · Staff · Nov 30, 2017 at 8:23 am

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  Hi there,

  What browser are you using?

  Please try clearing the browser cache and cookies, and also make sure that you have JavaScript enabled in the browser:

  http://enable-javascript.com/

  Also unplug your modem/router for a few seconds to reset it – something may have gone wrong in the router’s DNS cache preventing all content from your site loading correctly.

  If none of that helps, please check if your site works in incognito mode in Chrome, or Safe Mode in Firefox, i.e. with all browser add-ons disabled. If it works, it’s likely a browser add-on blocking the JavaScript code on WordPress.com. Disable any ad-blocker or tracking protection add-ons (note, the new version of Firefox also has built in tracking protection). If that works, adding an exception for WordPress.com in the add-on’s settings should do the trick.