I can’t reach none of my old backups

  • Unknown's avatar
    kaos1555 · Member ·

    I can’t reach none of my old backups. Can you please help me about it?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hey there! It looks like your plan had expired for a bit. Can you follow this guide? It looks like you still need to activate hosting access, then you should find a backup. If you don’t, please open a chat with support.

    WP
    Restore Your Site After the Plan Expires
    in WordPress.com Support
    3 min read
    If your site’s plugin-enabled plan expired, features like plugins and third-party themes no longer work. This guide explains how to restore your site after you upgrade back to a WordPress.com Business or Ecommerce plan. Step 1: Renew the PlanStep 2: Restore Plugin AccessStep 3: Restore a BackupUnable to connect JetpackStep 4: Relaunch the Site Seven days after a plugin-enabled plan expire
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