I can’t receive authentication codes

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  duongeng · Member · Jan 8, 2026 at 6:53 am

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  Hello,

  I lost my phone and no longer have access to my two-step authentication app or SMS codes.

  I am the owner of this site: https://taiyangstories.wordpress.com/

  I still have access to the registered email but cannot log in due to 2FA.

  Please help me reset or disable two-step authentication so I can regain access.

  Thank you.

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Jan 8, 2026 at 7:23 am

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  That’s the moment you must use one of the backup codes you got when you set up 2FA and were supposed to store on a safe place.

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  duongeng · Member · Jan 8, 2026 at 9:04 am

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  In case I am unable to recover my backup codes, is there a way to contact WordPress support to have my two-step authentication reset?

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  staartmees · Member · Jan 8, 2026 at 9:29 am

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  Keep your site safe and secure » Enable two-step authentication

  in WordPress.com Support

  6 min read

  Two-step authentication is an added level of security you can set up to keep your WordPress.com account safe. In this guide you will learn how to enable two-step authentication for your account. In this guideWhat is two-step authentication?Set up two-step authenticationUse an appUse SMS codesBackup CodesGenerate new backup codesDisable two-step authenticationMoving to a new de