I can’t remember my old account name but word press keeps billing me and I want to cancel my subscription
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My question is as above. I’ve sent two emails (both returns) one of which was to an email address which an Expert User gave me. I don’t want my WordPress account to remain open any longer. I originally used an email address which is no longer current or valid. Can anyone help? It’s like a maze when you try to phone…
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Wordpress.com doesn’t have phone support. To restore access to your account, you can use the transaction ID at https://wordpress.com/support/account-recovery/.
Once you restored access, you can cancel your purchases. -
Hi there,
To expand on staartmees’s reply, you need to provide us with the transaction ID associated with that charge as a proof of ownership so we can restore access to your account and issue you a refund.
Follow these instructions to retrieve that transaction ID from your card statement:
and then send it to us through this form:
https://wordpress.com/wp-login.php?action=recovery
Please DO NOT POST any transaction details in this public forum. Use the form I linked above.
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