I can't renew my domain

  • Unknown's avatar
    silenceisboring · Member ·

    I can’t renew my domain. I have tried clicking the ”renew” button, however it says ”contact support”.
    Blog url: http://silenceisboring.wordpress.com

  • staff-blorbo · Staff ·

    The domain silenceisboring.com expired on March 27 and is currently in redemption. This means that the domain is deactivated, but has not yet been fully released. During this time, you can still renew this domain, but the process is more complicated than a regular renewal.

    If you’d like to renew your ownership of this domain, you have several options:

    1) We can renew the domain for you through our registrar. This costs $98, which includes $18 for the domain and an additional cost of $80 for a late renewal. We have no control over this additional cost, as it is levied on us by our domain registrar.

    2) Try to register the domain through a domain back-ordering service, such as Pool (Registering starts at $60 with Pool) http://pool.com/

    3) Wait until the domain is out of redemption and becomes available for registration again. Then, you can register it again for the regular price of $18. This would run the risk of the domain being registered by someone else before you, or the domain not being released for registration at all. The exact redemption period and the release of the domain are at the discretion of our domain registrar and we can’t control it.

    If you want to have the best chance of getting your domain back, your best bet would be the first option. If you choose this option, please reply to this email letting us know. We will then send you a request for payment via PayPal and will contact our registrar on your behalf, asking to restore the domain.

    Please note that time is of the essence here. Because your domain is very close to being cancelled, it may no longer be possible to recover it. If you pay for renewal and we are unable to recover the domain, you will be fully refunded.

  • Unknown's avatar
    silenceisboring · Member ·

    OK, I’ll pay the $98. Can you please send me the request? Thanks.

  • staff-blorbo · Staff ·

    I have sent the request to the email address on your account. Once paid, please let us know the transaction or receipt ID.

  • Unknown's avatar
    silenceisboring · Member ·

    Hi,

    All paid now, the reciept number is as follows:

    Your receipt number for this payment is: 4598-5388-7798-3055.

    Please let me know what to do next.

    Thanks

  • staff-blorbo · Staff ·

    Thanks, I have confirmed your payment and contacted our registrar partner.

    I’ll let you know as soon as I hear back from them.

  • staff-blorbo · Staff ·

    Unfortunately, you just missed it. The domain was re-purchased by someone else on May 11.

    I have put in a request to refund your $98.

  • Unknown's avatar
    silenceisboring · Member ·

    Hi Macmanx,

    I think that may have been me! I paid on May 11th, and I replied to your email however it was a ”no-reply” wordpress email that I sent to you. Are you sure that it wasn’t me?

    I didn’t realise that. Can you please check?

    Thanks,

    Harrison

  • staff-blorbo · Staff ·

    No, that definitely wasn’t you.

    The domain is now owned through GoDaddy by PLAN-B co.,Ltd.

  • Unknown's avatar
    silenceisboring · Member ·

    Ok, how do I get all my content back? Can I transfer it to another domain name?

  • staff-blorbo · Staff ·

    Your blog is still accessible via http://silenceisboring.wordpress.com/

  • Unknown's avatar
    silenceisboring · Member ·

    OK great. Thanks for your help. When can I expect the refund?

  • Unknown's avatar
    kardotim · Member ·

    It might take up to a week before the refund appears on your bank statement.

    Thank you for your patience.

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