I cant renew my domain

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  thekatiemoriarty · Member · Oct 17, 2016 at 6:38 am

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  I am getting an email that my domain is about to expire, but whe I log in it says I have no account under putrchases

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  staff-zinnia · Staff · Oct 17, 2016 at 4:31 pm

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  Hello –

  Please share the domain URL that you are trying to renew. I’ll be happy to take a look.

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  thekatiemoriarty · Member · Oct 17, 2016 at 10:09 pm

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  Hi its http://www.thekatiemoriarty.com

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  staff-zinnia · Staff · Oct 18, 2016 at 1:25 am

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  The domain, thekatiemoriarty.com, is owned by a different user account than the one you’ve contacted us from.

  This is why you are unable to locate the renew option at Manage Purchases.

  Once you login correctly you’ll find the option to renew your domain at Manage Purchases.

  I have sent an email to the address connected to the correct account.