I can’t renew my domain name

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  mooncompany33 · Member · Oct 23, 2023 at 7:14 am

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  I just noticed that my email address wasn’t working anymore and when I logged in, I saw that my domain subscription was expired. I tried to renew it but there’s no option to do it in purchases and it is marked unavailable when I try to buy it like a new domain.

  What should I do?

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Oct 23, 2023 at 7:24 am

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  Your domain expired some time ago and is inn redemption. You’ll have to wait untill a Staff member is available to unlock the situation.

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  mooncompany33 · Member · Oct 23, 2023 at 7:25 am

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  Okay no problem I’ll wait

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  supernovia · Staff · Oct 23, 2023 at 11:52 pm

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  Hi @mooncompany33, I can confirm this is in redemption. I’ll send an invoice shortly for the redemption and renewal fees, and once those are paid we’ll work on getting it back for you. Thanks!

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  mooncompany33 · Member · Oct 24, 2023 at 6:54 am

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  Thanks @supernovia

  Paiement done

  

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  staff-cici · Staff · Oct 24, 2023 at 7:01 pm

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  Thank you for making that payment!

  I’ve submitted a request to redeem your domain and we’ll let you know when it has been restored.

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  mooncompany33 · Member · Oct 25, 2023 at 6:29 am

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  Thank you very much !

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  thorr19 · Staff · Nov 3, 2023 at 6:33 pm

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  Hey there! I just wanted to let you know your domain has been successfully redeemed and it’s all restored to your account. Thanks so much!