I can't renew my domains

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  leecharlebois · Member · Sep 12, 2017 at 5:01 pm

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  I can’t access my site nor renew my domain within the dashboard.

  HELP!

  The blog I need help with is: (visible only to logged in users)

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  amandasjackson · Staff · Sep 12, 2017 at 5:18 pm

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  Hello there,

  This help forum is specifically set up to help sites hosted here on WordPress.com. I see that the domain of the site you referred to above is registered with Tucows.com. You will need to contact them regarding your domain renewal: http://www.tucows.com/contacts/

  Hope this helps.

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  leecharlebois · Member · Sep 12, 2017 at 6:55 pm

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  Thanks for the reponse amanda, but the domain I need help with is CORNWALLWILDCATS.COM, which is unavailable to renew in the dashboard and I can’t access it elsewhere.

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  amandasjackson · Staff · Sep 12, 2017 at 7:25 pm

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  @leecharlebois

  My apologies, I had just done the search on the information you had provided in the original post regarding a .CA site :)

  From doing a Whois search of your .com domain, I see that your domain has expired and it is in a redeption period (https://en.support.wordpress.com/domains/domain-expiration/ )

  Redemption Period

  After the grace period ends, your domain enters the redemption period, the length of which can vary. This means the domain name can still be renewed, but there is an $80.00 redemption fee required in addition to the normal renewal cost. (This is standard practice for domain registrars.)

  It’s important to note that during the redemption phase, domains can be included in expired-domain auctions, where another party can bid on your domain name. If the domain is claimed by someone else in an auction, you will not be able to renew. If you made a payment in attempt to reclaim the domain out of redemption and were unsuccessful, you will get a refund.

  I will tag this thread with modlook so that it will allow staff to see that you require further assistance. Please be aware that wait times may be a bit longer than usual as the company are currently attending their annual meeting this week. They will be with you as soon as they can!

  Hope you are able to get help!

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  gemmacevans · Member · Sep 12, 2017 at 10:56 pm

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  Hi leecharlebois,

  I can see a member of staff is already helping you by email — they’ve sent a payment request to the email address on your account.

  I’m going to close this thread so all of your support stays in once place but we’ll continue to help you by email.

  Thanks!

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  leecharlebois · Member · Sep 21, 2017 at 1:32 pm

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  The email address to forward the invoice is “redacted”.

  Thank you!

  – Joey

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  gemmacevans · Member · Sep 21, 2017 at 2:00 pm

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  Hi Joey,

  Thanks for letting us know, we’ve contacted you using the new email address on your account.