I can’t reset my password

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  santopolimeni · Member · Jul 2, 2020 at 6:45 am

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  Hi,
  I wanted to change my password that i forgot.
  Every time i receive the mail to reset it i get the error that the link to reset it it’s not valid.
  How can i do it?

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  santopolimeni · Member · Jul 2, 2020 at 7:39 am

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  If i try to input the old password (the right one) the page refreshes.

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  staff-mckluskey · Staff · Jul 3, 2020 at 7:10 am

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  Hi there,

  you are currently logged in as santopolimeni, are you trying to change the password for that account? If not, which account are you trying to access? Have you tried copy-pasting the new password?