I can't sign into my WP Admin page

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  mysportzlife · Member · Jan 29, 2016 at 1:58 am

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  I can’t sign into the WP Admin. When I click on lost password it sends me to my website to reset the password, it then asks to enter the email associated with the account, I type in the email and says it does not recognize that email. I’m stuck.

  The blog I need help with is: (visible only to logged in users)

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  swoolz · Member · Jan 29, 2016 at 4:07 am

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  Hmm, perhaps you could try an assisted account recovery. Here are the steps:

  Hi there,
  Try the following:

  Assisted Account Recovery

  Lost access to your primary email address, or didn’t add an SMS number for recovery? No problem! If you were unable to remember your email address or username, or need further assistance, please complete our account recovery form (click here). We’ll prompt you for the following pieces of information:

  Account Information: If you remember your WordPress.com username or email address, enter it. If not, check I don’t know my registered email or username, and enter your blog’s web address.
  Contact Email Address: We’ll need to contact you to help you regain access to your blog. Enter your desired contact email address here. Be sure to double-check your spelling!

  Proof of Account Ownership: We use a variety of information to verify your account ownership. Please provide all information that you can.

  Paypal Transaction ID: If you’ve purchased an upgrade for your blog, you can use the upgrade’s Paypal Transaction ID number to regain access to your account. You can find out how to locate a Paypal Transaction ID using this guide.

  Activation URL or Key: When you sign up, we email you a unique activation link or key to verify your account.

  Two-factor Authentication Codes: If you have two-factor authentication enabled on your account, you can provide a current code from your authenticator app to prove ownership.

  Extra Details: Please enter any other information you believe to be relevant.

  4) We’ll automatically contact our Happiness Engineers to help you recover account access. They’ll review your account, and contact you (via the Contact Email Address you specified) with recovery options.

  I hope that helps!