I can't update domain contact information
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Hello.
When I try to edit my domain contact information as described by:
https://en.support.wordpress.com/update-contact-information/
I get the following error message when I save the changes I’ve made:
“Unable to update WHOIS details”
What’s the problem ?
What do I need to do to save the changes ?The blog I need help with is arquerosdeulises.wordpress.com
Best regards.
The blog I need help with is: (visible only to logged in users)
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Hi, can you log out and log in as eduardomunozlinan? That account owns the domain and is thus the only one that can change the contact information on it.
Let us know if you need help!
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Hello,
Today I have transferred the domain to that user (it’s me) to try to edit domain contact information using that user, but also gives me the same message and contact information is not updated.
Best regards.
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Yes, I can confirm to you that I am using the correct state/province name.
I’ve even tried to change only the email address, leaving the rest of the information unmodified and the same message (“Unable to update WHOIS details”) occurs and the change is not saved.
Best regards.
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Looks like there is an error coming from the state/province field. It shows that you are putting in the same info in both the city and state/province field. Have you tried putting something different in the state/province field from in the city field?
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Hello,
I’ve changed the zip code and the state/province and now I’ve been able to save the contact information. From my side I can give as solved the problem.Thank you very much.
Greetings.
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