i can't update my site
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I’m not able to update my WordPress site.
When I log into WordPress.com, it says I don’t have a site up. -
Hello, Erin!
I’m really sorry to hear that things aren’t working quite right for you. Is the WordPress blog you’re referring to erinelkins.com? Because I can access that site just fine, and it looks great!
Can you try the following for me?
- Log completely out of WordPress
- Close and reopen your web browser
- Go to erinelkins.com/wp-admin and try to log in there.
Any luck?
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Yes, its letting me sing in but it says under “my site” that I have no sites… I can’t do anything. its almost like someone has done something to the site. At this point can I just deleted the whole site that coming up under http://www.ErinElkins.com and start fresh???
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Hey Erin,
At this point, I think that your problem is beyond the scope of what I can help you with as a volunteer, so I’m going to go ahead and tag this post with ‘modlook’ so a member of the WordPress Support Team will see it.
Hope you get it all worked out!
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@erinae
In order to help you Staff need to know your specific computing environment details. Please work through what follows and report back.1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654(c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions
4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
5. Try using another browser.
6. If you are not successful please provide this info:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
(c) Exactly what you experience including what any error reports you receive state. -
Nothing is working. I would like to keep WordPress as my website provider but if I can’t get on my site to update it.. can we delete this ne and start a new one? I will pay for a new subscription but Im super frustrated!!!
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@erinae, I have confirmed that this site is not under your account. You won’t be able to edit the site if the system does not know you own it.
Did someone set up the site for you? It may be under their account. They could come in and ask us to give you access.
Or, if you have a different login under another email address, log out, then log in as that other user.
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