I cant use my domain

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  vmknox · Member · Oct 31, 2023 at 9:01 am

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  I cant use my domain I am trying to upgrade my plan and it said it is already registered to a site however it is redirecting to the free site

  The blog I need help with is: (visible only to logged in users)

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  vmknox · Member · Oct 31, 2023 at 9:06 am

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  Please see above screenshot the happiness engineer could not understand or help me

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  fstat · Staff · Oct 31, 2023 at 9:23 am

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  Hi there,

  It appears that your domain is indeed already registered on your vmknoxauthor80346649.wordpress.com site. The reason it’s redirecting to that free address is because your site is currently on the free plan.

  I noticed you’ve already added one of our plans to your cart. So, you can proceed with the purchase by visiting this link: https://wordpress.com/checkout/vmknoxauthor80346649.wordpress.com

  Once you’ve upgraded to a plan, you’ll have the ability to set your domain as your site’s primary address. For step-by-step instructions on how to do this, you can follow our guide here: https://wordpress.com/support/domains/set-a-primary-address/

  If you have any more questions or need further assistance, don’t hesitate to ask. We’re here to help.

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  vmknox · Member · Nov 1, 2023 at 8:44 am

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  As a plan comes with a free domain the plan should be reduced as I already purchased a .com domain :)

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  supernovia · Staff · Nov 1, 2023 at 9:34 pm

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  @vmknox, please update us here once you’ve made the annual purchase, and we’ll sort that out. Cheers :)