I can't use the import tool

• 

  zhaohao · Member · Oct 10, 2015 at 3:22 am

  • Copy link
  • Add topic to favorites

  ‘We’re processing your import now and will send you an email when it’s all done. If you don’t hear from us within 24 hours, please contact support, and we’ll get everything fixed.’

  ——————————-

  This tip shows more than a month,and I can’t use the import tool.

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Oct 11, 2015 at 12:08 am

  • Copy link

  Hi there,
  Sometimes the importer gets stuck. We wait only for 24 hours and then if the importer is stuck we tag a forum thread like this one with modlook so Staff reset it. Please subscribe to it so you are notified when they respond.

• 

  supernovia · Staff · Oct 12, 2015 at 9:28 pm

  • Copy link

  Hi @zhaohao, I’ve stopped the importer so you can try again. It may help to make a clean export by removing any spam comments from the source blog before exporting. Let us know if you need more help!

• 

  zhaohao · Member · Oct 13, 2015 at 10:02 am

  • Copy link

  It’s ok! Thanks.