I can't use the themes

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  yiderbmw · Member · Feb 10, 2020 at 6:29 am

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  I can’t use the themes even though it is for free

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Feb 10, 2020 at 2:42 pm

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  Hi there,

  What particular themes are you trying to use?

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  yiderbmw · Member · Feb 20, 2020 at 7:46 am

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  I tried to use every free themes,But this message appears every time→”Scene theme cannot be enabled. Contact the support team.”

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  staff-mckluskey · Staff · Feb 20, 2020 at 10:27 am

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  Ah, I see what’s happening here. You used to have the Business plan active on that site but it expired and was not properly removed.
  What I’ll need to do is to revert the site to the state it was before you uploaded the first plugin or custom theme. Because of that, you may lose some content so, before I proceed, please create a backup (export your content and import it to a free test site to make sure everything is there). If you don’t mind losing some content, let me know and I’ll revert the site right away.

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  yiderbmw · Member · Feb 21, 2020 at 1:45 am

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  Thanks for helping!I just backup already,please proceed with the program accordingly.

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  kokkieh · Staff · Feb 21, 2020 at 7:52 am

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  Okay, your site has now been reverted to the free version, and you should be able to do everything you were able to before you first installed plugins on the site.