I can’t write or edit a page or a new post

  • Unknown's avatar
    judyramson · Member ·

    I have been trying to write a new post or even edit an old one with no success. The page takes a log time to open and finally says connection problem/this site can’t be reached.
    I have no plugins as I am using the free mode. I am using default display, blank canvas theme.

    I have tried opening with different chrome accounts, different browsers, different computers, different internet sources without success. Please help

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hey there, that does sound like a connection issue, so well done in testing different computers and connections.

    Are you able to try a traceroute to see where the connection is getting blocked? Here’s how:

    https://wordpress.com/support/browser-issues/advanced-browser-troubleshooting/#traceroutes

    If possible, please try that on multiple internet connections, too. I am guessing they will stop at the same point. When you have that, please update us here and we can reach out by email to get the logs.

  • The topic ‘I can’t write or edit a page or a new post’ is closed to new replies.