I changed domain from namecheap to google domain, and tried to change hosting

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  gkatsaounis · Member · Feb 4, 2022 at 5:30 pm

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  I changed domain from namecheap to google domain, and tried to change hosting to google cloud, but completely lost my website. I still have access to cpanel dashboard of previous site, but none of the content. My site now points to nothing. Can I upload a cpanel backup to restore the site and all directories?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Feb 4, 2022 at 7:22 pm

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  What was the URL of the site with the problem?

  NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

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  gkatsaounis · Member · Feb 4, 2022 at 7:54 pm

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  abracolusa.com.

  I have created a temporary WP page as a placeholder, but would like to replace that with the backup that I have

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  helper-heroponriki · Member · Feb 4, 2022 at 8:59 pm

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  Thanks for confirming. Your site is not hosted with WordPress.com but instead a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  We cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. But, I can get you pointed in the right direction.

  You would need to reach out to your previous hosting provider for help in recovering your site. Since they hosted the site they should still have your site’s files and database if you haven’t cancelled your hosting plan.

  I hope that helps!

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  gkatsaounis · Member · Feb 4, 2022 at 9:08 pm

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  Thank you for the input. I will see what I can do