I changed my hostname now I can’t access my website

  • Unknown's avatar
    annagriggers · Member ·

    I changed my site address on WordPress and now I have an error message saying that my site cannot be accessed and jetpack cannot access the website so they cannot troubleshoot it. Any tips or tricks because as of now I can’t access anything and I’m stuck.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    To clarify, there are three different “WordPress” at play here:

    1. The free, open-source WordPress software which powers your website.
    2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
    3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.

    Since we don’t host your site, we’re limited to what we can help with, but I can get you pointed in the right direction.

    If you changed your site address via wp-admin without also updating it on your hosting server, that would break your site. You should reach out to your host for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you find and fix this problem. It looks like you’re hosted with Bluehost and you can reach their support here:

    https://www.bluehost.com/contact

    I hope that helps!

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