I changed my payment details

  • Unknown's avatar
    bloomsburyboho · Member ·

    I don’t understand why you can’t renew my website or domain name as I have changed my payment details. Please can you HELP me. I don’t want to lose either the domain name or website but I can’t figure out what to do??? Can you call me and then we can walk through this together? [redacted phone number] I will be free at 2pm UK time this Friday (29th). THANKS.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there:

    We don’t provide phone support, but we can try and get you sorted through the public forums.

    I took a look, and it doesn’t look like there’s any history of purchases, transactions, or billing activity under the account you’re currently logged into, so we’re limited to what we can help with and advise here without giving you more information.

    Can you let us know the URL of the site where you’re needing help? Once we have that information, we’ll be better able to advise.

    Thank you!

  • The topic ‘I changed my payment details’ is closed to new replies.