I changed my URL back after it broke my site, but my website still won’t load
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Hi,
So I did the same problem that many others did by changing my URL to a new one through the dashboard & having my website not load.
*I changed it from nazarethcommunity.com to hadleyfoundation.ca
I found some online tutorials that showed me how to go into my hosting & change my URL back to the original so I could have access to wp-admin again. I did it but nothing changed. Even though the database shows my old URL, the website still won’t load & my new website URL shows on the bar.
What is also strange is that it’s only the homepage. I opened a separate page and I finally managed to get into the wp-admin from there, only to see that WordPress ALSO has my old URL.
So why won’t my website load if the database AND the general settings are displaying my old URL?
I’ve displayed a photo below that shows that WP has my old URL: nazarethcommunity.com. BUT when i type nazarethcommunity.com it switches to hadleyfoundation.ca and doesn’t load.
H e l p.
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Hi there!
Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company.
We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.
To clarify:
- WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
- WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.
Our support page dives more into the differences:
https://en.support.wordpress.com/com-vs-org/
I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums
If you’d prefer our world-class support (the yearly Business plan gives you access to 24/7 live chat support, for example), you can migrate your entire site to WordPress.com. I recommend the Business plan for this, as you will get to use the same themes/plugins you already have on your site, but you are welcome to explore other WordPress.com plans.
If you don’t want to migrate to WordPress.com yet, we also recommend checking out Jetpack plans, which include essential features like automatic backups with one-click restores, automatic malware and security scanning, and video-uploading features. These are perfect for self-hosted WordPress.org sites, so feel free to check them out. :)
Feel free to let us know if there’s anything else you need, and we’ll be happy to help.
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