I changed the url of my site and can’t access anything

  • Unknown's avatar
    rileykatardrey · Member ·

    I changed the url of my website when I was editing my settings. The domain I own is acneremediesblog.com but when I was editing my settings, I thought maybe I could edit the url too so I changed it to theacneremediesblog.com which sounded better but now I can’t access anything, I can’t get back to my original website or access the admin page.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there:

    To avoid confusion, there are three different “WordPress” at play here:

    1. The free, open-source WordPress software which powers your website.
    2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
    3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.

    Since your site acneremediesblog.com is not hosted with us, we’re limited in what we can help with and advise. But I can get you pointed in the right direction to get help.

    Changing your site URL name in your WordPress settings without first purchasing the new domain and changing the domain at your hosting provider will cause the 404 error you’re seeing now. You should reach out to your host Bluehost for help with this. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you undo this problem. They can also help you update your domain if you still want to change that as well.

    Note that theacneremediesblog.com is not currently registered so you would need to purchase that domain first.

    If you have trouble in the future, you will need to reach out to your hosting provider or the WordPress.org community for guidance:

    https://wordpress.org/support/forum/how-to-and-troubleshooting

    I hope that helps!

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