I closed my site but just got charged a renewal fee

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  gfgeyer · Member · Feb 3, 2020 at 6:19 pm

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  I need this turned off and refunded. I went in the site and it shows I have no account

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  supernovia · Staff · Feb 3, 2020 at 8:47 pm

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  Hi @gfgeyer, no worries, we can help with a refund. We do need you to log into the account that’s associated with the upgrade, though. Can you log out, then log in again using the email address that received purchase notifications and what not? That’s the one you’ll need to use to access the site. Here’s how you can recover access if needed:

  Recover Your Account

  If you’re having trouble with that, can you please send a link to the site?