I deleted my jetpack-plugin and lost access to my website

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  bbac2023 · Member · May 15, 2021 at 6:02 pm

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  Hi,

  I was transferring my website to a different hosting-service. During this process i encountered an error and contacted the support (hosting-service). They told me to successfully transfer my website, I had to deactivate my plugins. I deactivated all plugins but i couldn’t disable jetpack, so I went and disconnect the plugin.

  Ever since i disconnected jetpack, i lost access to my website. When I login to my wordpress.com account it says i have no wordpress websites yet …

  Is it possible to restore the website to a previous backup ?
  I deleted the plugin 29/04/2021 so a backup from before that date if possible.

  Are there any other solutions that might solve this problem ?

  Thanks in advance

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  supernovia · Staff · May 15, 2021 at 6:17 pm

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  Hi @marlenachrabaszcz, could you confirm which site you need help with? I don’t see any sites on this account, or any previous purchases.

  If it’s currently on a business plan, please log out, then log back in using the email address that gets invoices and notifications. Then reach out here:
  https://wordpress.com/help/contact

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  bbac2023 · Member · May 17, 2021 at 11:01 am

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  Hi,

  That’s exactly my problem.

  The website bbac.be is still up and running, yet i can’t acces it trough my wordpress.com dashboard.
  I assume it was linked with jetpack.

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  fstat · Staff · May 17, 2021 at 11:40 am

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  Hi there,

  To get help in reinstalling and reconnecting the Jetpack plugin please contact Jepack support at https://jetpack.com/contact-support/

  You can also post in their official support forum:

  https://wordpress.org/support/plugin/jetpack

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  colinkienitz · Member · Jun 16, 2021 at 5:29 pm

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  Having the same issue and getting the same lack of support. The help pages provided only discuss how to reconnect Jetpack to a site that is visible to me. Once I disconnected Jetpack, I completely lost access to my site and can’t get it back. The support page is useless in that scenario, please provide direct support.

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  staartmees · Member · Jun 16, 2021 at 5:38 pm

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  @colinkienitz do not hijack someone else’s topic, just stick to your own thread at https://wordpress.com/forums/topic/site-data-was-completely-lost/.