I demand a Refund

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  phoenixmatthias · Member · Apr 28, 2012 at 5:05 pm

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  I want a refund for upgrading my .com domain name.

  I am no longer happy with wordpress. I shall be deleting my wordpress account.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 28, 2012 at 5:21 pm

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  You can request a refund yourself directly from the Store > My Upgrades section of your Dashboard
  http://en.support.wordpress.com/upgrades/#refunds

  You may delete your blog at any time you wish but accounts are never deleted.
  http://en.support.wordpress.com/settings/delete-blog/
  http://en.support.wordpress.com/deleting-accounts/

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  phoenixmatthias · Member · May 3, 2012 at 8:04 pm

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  I did.I did just that. Less than 2 after purchase. i asked for a cancellation but it was never cancelled.

  I cannot delete MY BLOG unless the DOMAIN name is cancelled.

  The Cancellation Pending message dragged out for over two days.

  I requested the cancellation within the 48 hour window. Since it wasn’t cancelled in two days, now it’s too late.

  WordPress stole my money. they purposefully waited more than 2 days. Now i can’t get a refund.

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  timethief · Member · May 3, 2012 at 8:07 pm

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  This is to advise you that both of your threads have been flagged for Staff attention. There’s nothing more that I or any other Volunteer can do for you.

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  thesacredpath · Member · May 3, 2012 at 8:22 pm

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  If you made the request within 2 days then AutoMATTic will honor that request.

  Take deep breaths. Relax. This isn’t a conspiracy to steal from you.

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  phoenixmatthias · Member · May 4, 2012 at 1:59 am

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  I did. I made it within two days. Since then the “cancellation pending” message has vanished.

  The Upgrade is still in place.

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  staff-blorbo · Staff · May 4, 2012 at 7:51 am

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  On April 29, approximately 18 hours after your cancellation request, we replied to the gmail.com email address on your account with the following:

  Hi there

  If you want to keep using your domain but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

  For more information about this, see here:
  http://en.support.wordpress.com/domain-mapping/domain-management/

  Canceling a domain can take several days, and we can’t guarantee that you’ll be able to register it again.

  Let me know if this helps and if you still want to cancel the domain.

  Did you not receive this?

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  phoenixmatthias · Member · May 5, 2012 at 6:51 am

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  No, I did not. I double checked my email. nothing.

  Yes, I want it cancelled.

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  raincoaster · Member · May 5, 2012 at 7:30 am

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  It’s almost certainly in your spam folder of your email. Fish it out and follow through with that.

  You actually CAN delete a blog without deleting the domain.

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  auxclass · Member · May 5, 2012 at 7:34 am

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  They are also welcome for me digging this thread out for them and pasting a link into their other rant.

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  phoenixmatthias · Member · May 5, 2012 at 7:34 am

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  I never got that email. And no, I can’t delete my blog. I tried and I got a message saying it cannot be deleted.

  As long as the domain name is there the blog cannot be removed.

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  staff-blorbo · Staff · May 5, 2012 at 7:50 am

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  Well, I’m not sure why you never received our confirmation email, as our system shows proof that it was delivered to the email address on your account.

  Regardless, I have canceled and refunded your domain as requested.