I did not get my money back

  • Unknown's avatar
    rareshuci2 · Member ·

    Hi!

    A month ago I bought a plan, but after 2 days of testing I canceled it. I also deleted my account but after some days I reopened it in order to not lose my domain. The problem is that after cancelling the plan I received an email that said I’ll get my money back, but I didn’t.

    Regards,

    Huci Rares

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I checked your account and confirmed that a refund was issued for the full amount on August 16. Please note that not all credit card issuers/banks process refunds instantly. So you may need to wait for the refund to appear on your bank/card statement.

    You can see the refund receipt at https://wordpress.com/me/billing for your reference.

    If you still don’t see the refund after a while, please contact your bank/card issuer. They should be able to trace the refund.

    Feel free to let us know if you have more questions.

  • Unknown's avatar
    rareshuci2 · Member ·

    Hi! I checked everything and waited another month to get a refund but I didn’t. Can you look into it because its been over 2 month of waiting for this and nothing happened so far?

    RegaRDS

  • supernovia · Staff ·

    Hi @rareshuci2, we’ll email with ARN details you can share with your bank. They should be able to help you find the refund that way.

    Cheers!

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