I did not get my refund.
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I can’t get a real person , I requested a refund and this is the letter I received. After I realized that this was not wordpress.org on the same day of purchase. I never got my refund. I could not use this site for my radio show. I need help
Please confirm you would like to cancel the following upgrade:
WordPress.com Business on https://thehousingnetworkdotorg.wordpress.com
The following products contained in the bundle will be removed from your site:
No Ads
Custom Design
VideoPress
Unlimited
Live Support
Unlimited Premium Themes
By clicking the button below, you acknowledge that you want to cancel the WordPress.com Business and keep the domain name thehousingnetwork.org. You will receive a partial refund of $281.00 and the domain will remain registered to your account. -
This thread is tagged for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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Sorry about that. The upgrade has been canceled and refunded excluding the domain registration (http://thehousingnetwork.org/).
Please let us know if you need any further assistance!
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@poisonouspadre
I’m sorry but we are not able to assist anyone who fails to provide relevant in formation. Please respond with details:
Which blog does the refund apply to?
Which upgrade did you request a refund for?
When did you request a refund please?WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
http://en.support.wordpress.com/upgrades/#refunds
Note: It takes from 1 – 2 weeks for the refund to be received.Provided you are logged in under the same username account that registered the blog and purchased the upgrades, and you are within the window of time allowed for a refund, you will be able to request a refund from your dashboard > Store > My Upgrades
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Thank you for getting back to me right away. I will let you know when any refunds post to my account . Thank you
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Hi there, I’ve also been trying to get a refund? I never received a confirmation? I was wondering if you could check on it’s status? I bought a package for $99. I understand it takes a while for the refund to be processed but it’d give me peace of mind to know that it’s being taken care of!
Thank you,
Kim -
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How come I didn’t receive a refund on my http://1stepinfrontoftheother.wordpress.com/ and
http://logannelson17.wordpress.com/I requested and cancellation before my trial was up. there was still a $99.00 fee for both accounts.
Please help.
Best,
Logan -
I signed up for a premium account on June 30, 2014 and requested a refund the same day, just an hour or two later. I actually went through the cancellation process a few times because I was concerned it didn’t go through. I received this email
Cancellation request for WordPress.com Premium
Please confirm you would like to cancel the following upgrade:
WordPress.com Premium on https://upstatecreativesdotcom.wordpress.com
The following products contained in the bundle will be removed from your site:
10GB
No Ads
Custom Design
VideoPress
By clicking the button below you acknowledge that you want to cancel WordPress.com PremiumConfirm Cancellation
and clicked confirm cancellation.
I was charged a fee for $99 today on my bank statement and now I am concerned that the refund never took hold. I hope you will be able to help me. I am new to WordPress and I hope this can be resolved. Thank you.
Sarah Martinez
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Hi Logan, I see that you had a trial for WordPress.com Premium on http://1stepinfrontoftheother.wordpress.com/ and that was cancelled before you were charged.
However, WordPress.com Premium was still active on http://logannelson17.wordpress.com/ and http://logannelson.wordpress.com/ . I went ahead and cancelled it on http://logannelson17.wordpress.com/ and issued you a full refund for that, as requested. Sorry about that!
Would you also like me to cancel and refund the Premium plan on http://logannelson.wordpress.com/ or are you still using it there?
Hi Sarah,
It looks like your cancellation didn’t go through. Sorry about that! I just cancelled and refunded that WordPress.com Premium plan for you.
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If anyone else needs help with a refund like this, please contact us separately. That will help us keep track of your requests in case you have any other questions or concerns. :)
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@rachelmcr Thank you very much.
I would like to cancel the premium on Logannelson.wordpress.com as well.Best,
Logan -
Hi Logan, thanks for confirming that. I just cancelled and refunded that Premium plan for you, so you’re all set with that one, too.
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@rachelmcr Thank you very much! The refund hasn’t posted to my account yet but I appreciate your responce!
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You’re welcome! It can sometimes take 1-2 weeks for refunds to appear in your bank account (holiday weekends can especially slow down banks processing refunds) but you should see that refund soon. :)
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Hei support at wordpress. I upgraded and later on realized that i could not run Ad words on my blog. i tried to council out the payment and i received a refund receipt but the money is not returned. what can i do? i want to use that money to host my blog and start running third party ads. the information on the receipt is here:
[Private details redacted]
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