I didn’t authorize a renewal transaction

  • Unknown's avatar
    ajcsurvey7893 · Member ·

    I need my money back, and amount of 200$ was deducted from my VISA without any authorization from my the holder of the card

  • Unknown's avatar
    justjennifer · Member ·

    Hi there, for which site were you charged? I don’t see any WPcom site under this account.

  • staff-mckluskey · Staff ·

    Hi @ajcsurvey7893,

    it looks like this was for the auto-renewal of your CrowdSignal subscription. I can see that it has been canceled and refunded already.

    Refunds usually take 5-10 business days to appear on your statement, but some banks may require more time to process the refund.

    In some cases, you will not see a separate refund listed on your statement, but the original charge will be removed instead.

    I see you have also chatted about that with one of our Community Experts – I’ll close that ticket but, if you have more questions, let me know, I’ll be happy to clarify further.

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