I didn’t fully set up my PayPal Standard, but payments still shown in Woocommerce.

  • Unknown's avatar
    tarbiyyahislamiyyahpubs · Member ·

    I made the mistake of launching my website selling digital downloads without testing out the PayPal payment section. I only enabled PayPal Standard, entered my PayPal email (for another business I have), and hit save changes. I didn’t enter any live API keys or tokens. Any orders I received were defaulted ‘on hold’, so I granted access to their purchased digital downloads, and changed the order status to ‘completed’. The customers received their products but I didn’t receive their money via my PayPal account. However, on the woocommerce dashboard, it shows the sales I made and on the order information page showing their PayPal receipt.

    2 days later I noticed my PayPal account wasn’t receiving any money. So, that led me back to setting up my PayPal standard account properly. Following the Woocommerce instruction video. But, to my dismay, it seems like I still have the same problem. Can anyone help?

    Does anyone know where the problem lies?
    and
    How do I transfer the money held in Woocommerce to my PayPal?

  • supernovia · Staff ·

    Hi, did you mean to post in the WordPress forums for the free software?
    https://wordpress.org/support/forums/

    You might try the forums for WooCommerce, too:
    https://wordpress.org/support/plugin/woocommerce

    Unless you have a paid upgrade through them. Then you can reach out directly here:
    http://woocommerce.com/contact-us

    These forums are specific to the sites using our managed service. We take care of maintenance, security, and support for the WordPress sites hosted on our servers, so if you’re interested, we have more information here:

    WordPress.com vs. WordPress.org

  • Unknown's avatar
    tarbiyyahislamiyyahpubs · Member ·

    I’m not entirely sure who to contact. I’m using wordpress with a woocommerce plugin. Wouldn’t this question still apply to WordPress?

  • kokkieh · Staff ·

    If you’re using the PayPal payment gateway plugin found on WooCommerce.com, you need to contact WooCommerce support directly for help with this at http://woocommerce.com/contact-us

  • The topic ‘I didn’t fully set up my PayPal Standard, but payments still shown in Woocommerce.’ is closed to new replies.