I didn’t get my full refund

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  deeptijvmparulekar · Member · Jun 27, 2022 at 2:37 pm

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  Due to some reason I had to cancel my purchase, I paid $55 and I should be able to get $55 in refund and also I cancelled the domain transfer cause that was also showing some difficulties .. just to let you know I just received $37.40 and still $18 pending could you please look into this?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Jun 27, 2022 at 4:17 pm

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  Hi there!

  Domain transfers are not automatically refunded as the domain may be mid-transfer at the time of cancellation and this is to prevent losing control of the domain. I do see that the domain is not in the transfer process, so you cancelled that correctly.

  Since you did cancel the Starter plan within our refund window, I went ahead and refunded the remaining $18. Please note it may take 7-10 days for the credit to show up in your bank account.

  I hope that helps!