I didn't receive my refund

  • Unknown's avatar
    foodandfitnessdiariesadmin1 · Member ·

    Hello,

    My account was charged last Wednesday to auto-renew my domain. But I canceled my domain renewal with the 48 hour timeframe last Thursday. My account shows that the renewal was cancelled but I never received a confirmation email and I still haven’t received my refund can you please help me resolve this issue?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    nreshchd · Member ·

    Pls speak to customer support. They can provide you solution or may be you can speak on their FB page.

  • Unknown's avatar
    omkarbhagat · Member ·

    I’ve added the modlook tag, someone from the staff will respond to you :)

  • staff-zinnia · Staff ·

    Howdy!

    Thanks for the tag omkarbhagat.

    We processed a $13 refund for domain mapping on 12/15/16.

    It mat take up to ten business days for that to reach your account. If you haven’t received it after that time I suggest reaching out to your bank to inquire about any delays. The refund could also be marked several different ways on the statement.

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