I didnt recieve my refund

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  vanessarenexoxo · Member · Aug 30, 2014 at 5:48 pm

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  Hi, i didnt recieve my refund after requesting one. I still have WordPress premium (that is the refund I requested) so Im assuming it wasnt processed. It’s been quite awhile since I requested this action. What do I do to get the ball rolling? Personally I would like a credit vs getting refunded back to my account. or if you could help me figure out how to use the premium services i might be inclined to keep it, however I dont see the difference in having the free services vs the paid premium.

  Thank you,
  Vanessa Rene

  The blog I need help with is: (visible only to logged in users)

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  amightywp · Member · Aug 31, 2014 at 5:41 pm

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  Hi Vanessa,

  Within our system, if there is even a chance that you would want a refund eventually it is better that we issue that now as we won’t be able to issue it to you later. As such, I’ve gone ahead and cancelled out your domain mapping and your WordPress.com Premium and have refunded you the cost for both. Depending on your bank and their policies the fund should be in your account within the next few days to few weeks.

  If you later decide that you want either, you can repurchase them at any time. Let me know if you have any questions or if you run in to any problems!

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  vanessarenexoxo · Member · Aug 31, 2014 at 5:57 pm

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  Hi, I had paid for the premium and the mapping seperately. I did not want to cancel the mapping. Can you please make adjustments?

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  amightywp · Member · Sep 1, 2014 at 6:35 am

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  I just sent an email to the address which we have on file for you. Go ahead and check that and it should be waiting for you. :)