I didn’t want a subscription

  • Unknown's avatar
    geppettossister · Member ·

    I never set it to subscription. I didn’t end up using my account last year after purchasing it and I don’t want it any longer. I was charged last night and I want a refund.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    We offer a full refund on plans for 14 days, and on domains for 96 hours. However, I see in this case you disputed the charge with your bank before you posted here to ask for a refund.

    When you dispute a charge, the payment is frozen pending an investigation by our payments processor, and we’re not able to refund the payment until that investigation is complete.

    I’m forwarding your request to our billing support team who deals with chargeback issues. They will follow up with you via email.

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