I didn’t want to continue my premium mem

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  tippclick · Member · Apr 21, 2018 at 2:31 pm

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  I didn’t want to continue my premium membership… how can I get a refund and cancel?

  The blog I need help with is: (visible only to logged in users)

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  joshron · Member · Apr 21, 2018 at 3:22 pm

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  Hi tippclick,

  Purchases made on WordPress.com can be canceled and refunded during the refund period. For plans, you must cancel within 30 days of purchase to receive a refund. You may refer to this document.

  Refund a Purchase

  I’m tagging “modlook” as well to get a staff’s attention.

  Hope this helps. Thanks!

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  joshron · Member · Apr 21, 2018 at 3:24 pm

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  Hi tippclick,

  Purchases made on WordPress.com can be canceled and refunded during the refund period. For plans, you must cancel within 30 days of purchase to receive a refund. You may refer to this document for further information.

  Refund a Purchase

  I’m tagging “modlook” as well to get a staff’s attention.

  Hope this helps. Thanks!

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  ravichahar · Member · Apr 21, 2018 at 4:07 pm

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  Hey tippclick,

  You can get the full refund within 30 days of your purchase. If you’re done using WordPress.com you can manage your purchases from your account itself.

  Please refer to this support document to know more.

  Manage Your Purchases

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  akumarjain · Staff · Apr 21, 2018 at 4:30 pm

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  Just to add to @ravichahar, to be able to get a full refund, you must cancel the domain name within 48 hours and the plan within 30 days. There are no pro-rata refunds after the refund timelines. You can see refund related details on https://en.support.wordpress.com/refunds/ page.

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  tippclick · Member · May 4, 2018 at 3:42 pm

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  Thanks they refunded me but days later they again took 99€ and PayPal ,5€ because my account had no money… What to do now?

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  akumarjain · Staff · May 4, 2018 at 3:50 pm

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  I am adding modlook tag to this topic for the attention of the support staff. Please wait while someone from the support team gets back to you on this.

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  staff-zinnia · Staff · May 4, 2018 at 4:25 pm

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  Hi –

  The problem is that there are not any upgrades connected to the user account you’ve contacted us from.

  We will need to hear from you under the correct user account in order to look up the account and upgrades.

  Do you have any receipt information? The site address(es)?

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  tippclick · Member · May 4, 2018 at 4:46 pm

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  user is: tippclick or public user name: Powertipps
  web adress is http://uims.de/?free4you

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  akumarjain · Staff · May 4, 2018 at 4:51 pm

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  http://uims.de/ is not a WordPress.com hosted site. It seems to be hosted by 1and1. Suggest you contact your service provider to seek help with the cancelation or refund. As staff-zinnia mentioned there are no upgrades connected to tippclick username.

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  tippclick · Member · May 4, 2018 at 5:18 pm

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  yes, seems I deleted it
  You don’t have any WordPress sites yet.
  Would you like to start one?

  so what now? can I get a second refund ?

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  supernovia · Staff · May 5, 2018 at 8:56 am

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  @tippclick we don’t see charges on this account. If the purchase is with us, it must be under another account.

  Please look at your statement, and if it says wpchrg, let us know and we’ll reach out privately for more information so we can find the correct account.

  If it lists a different company, you’ll want to contact them.