I do not get an email when trying to reset my password

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  rachel12804 · Member · Dec 10, 2020 at 9:10 pm

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  I have tried several times to reset my password but I never receive the email to reset it.

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  staff-totoro · Staff · Dec 11, 2020 at 2:08 am

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  The site henssgenhardware.com appears to be a self-hosted WordPress (also called “.org”) site hosted on Advokate Web Hosting, and not a site hosted on our WordPress.com service.

  You can confirm here: https://gwhois.org/https://henssgenhardware.com/+dns

  To clarify, we are not the only providers of WordPress sites, and Advokate Hosting also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

  You can find support for your self-hosted WordPress site here: http://wordpress.org/support/

  You may also wish to contact your host’s support team for more assistance.

  Hope that points you in the right direction!