I don’t have a site

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  hichemae11ed24e6 · Member · Oct 13, 2020 at 1:08 pm

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  Hello,
  This is not the first time you send me a bill. However, I don’t have ant website with you. I would like to stop any transaction with you, close my account and have a refund of all these bills.

  Thank you for taking my request in consideration.

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  staff-ozmodiar · Staff · Oct 13, 2020 at 3:34 pm

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  Howdy,

  Let’s see what we can do to help you sort this out.

  Do you have any other information from the bill that you can share with us? Does it indicate the URL of the site you are being charged for?

  Finally, I would encourage you to try our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.

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  hichemae11ed24e6 · Member · Oct 13, 2020 at 5:29 pm

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  Hello,

  This is the receipt number of the bill

  I don’t want to put my credit card information to check why I was charged, because I don’t want to know why, I just want WordPress to stop charging me for a website that I don’t have.

  Thank you for sending me a confirmation email and stop charging me.

  Hichem

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  staff-blorbo · Staff · Oct 13, 2020 at 6:49 pm

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  That particular receipt matches a renewal for Custom Design on https://nazmiyalauctions.wordpress.com

  Is that site familiar to you?

  If so, the best way to cancel/refund that is to log in under the account which owns the site and do so at https://wordpress.com/me/purchases/

  If you do not recall the password for the correct account, we have some options for you at https://wordpress.com/support/account-recovery/

  Alternatively, with that receipt ID, we can cancel and refund it for you now, but we cannot cancel and refund the Domain Mapping which was also renewed without that charge’s receipt ID.

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  hichemae11ed24e6 · Member · Oct 13, 2020 at 7:28 pm

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  Hello,

  My website is https://www.nazmiyalauctions.com and I’m not using ant WordPress hosting plan, so I don’t understand why I’ve charged!!!

  This link doesn’t show any site, I have no site, no credit card info, nothing, I should not be charged.

  Please remove any of my payment information from your system and proceed for refund.

  Then, I would like to close this account.

  Thank you for your help,
  Hichem

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  staff-blorbo · Staff · Oct 13, 2020 at 7:31 pm

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  I have canceled and refunded the Custom Design renewal as requested.

  As mentioned, we cannot cancel and refund the Domain Mapping which was also renewed without that charge’s receipt ID.

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  hichemae11ed24e6 · Member · Oct 13, 2020 at 7:41 pm

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  Thank you very much for your quick reply.

  How can I avoid any future charges from WordPress ? How can I stop this Domain Mapping ?

  Thanks,

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  staff-blorbo · Staff · Oct 13, 2020 at 8:23 pm

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  If you can provide us with the receipt ID or transaction ID of the $13 Domain Mapping charge, we can cancel and refund it for you.

  Alternatively, if you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  And, if you the charge is located using the above site, but you are not presented further options, please contact us via https://wordpress.com/support/contact/?whywasi=charged

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  staff-blorbo · Staff · Oct 13, 2020 at 8:24 pm

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  To be clear, all of these extra steps are because you’re not logged in as the WordPress.com account which owns these upgrades.

  If you were logged in as the correct account, you’d be able to cancel and refund them yourself from https://wordpress.com/me/purchases/

  If you do not recall the password for the correct account, we have some options for you at https://wordpress.com/support/account-recovery/

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  hichemae11ed24e6 · Member · Oct 14, 2020 at 1:12 pm

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  Hello,

  Thank you for your help I really appreciate it.

  Unfortunately I don’t know if there is another account. The only one I have is the one I’m using now to contact you.

  Anyway, here is the Receipt ID for the other service that I was charged for : [redacted by staff].

  I’ll be more that happy if you cancel it as well.

  Have a wonderful day,
  Hichem

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  staff-mckluskey · Staff · Oct 14, 2020 at 2:20 pm

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  Hi Hichem,

  We’ll need the transaction number, rather than the receipt number. Here’s how you can find it:

  https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Once you have it, please do not post it here as these are public forums. Instead, send it directly to passwordhelp@wordpress.com and our team will help you regain access to the account that owns nazmiyalauctions.wordpress.com. That way you’ll be able to cancel any subscriptions and close the account.

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  hichemae11ed24e6 · Member · Oct 14, 2020 at 2:24 pm

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  Hi,

  Here is the information requested :

  Thank you for cancelling this transaction and proceed to refund.

  Have a great day,
  Hichem

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  staff-blorbo · Staff · Oct 14, 2020 at 6:19 pm

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  Thanks, I have canceled and refunded that too.

  If you’d like to regain access to the account these were under, you can use that transaction ID following the steps at https://wordpress.com/support/account-recovery/#account-recovery-form

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  hichemae11ed24e6 · Member · Oct 14, 2020 at 6:30 pm

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  Thank you very much, I appreciate your reactivity and your help.

  Best regards,
  Hichem