I don't receive an email to reset my password

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  mepromie · Member · Jun 6, 2016 at 10:16 pm

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  Trying to reset my password. My (test) site is online but I can’t access.

  The blog I need help with is: (visible only to logged in users)

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  rachelsquirrel · Member · Jun 7, 2016 at 11:55 am

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  Have you tried resetting your password here:

  https://en.wordpress.com/wp-login.php?action=lostpassword ?

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  mepromie · Member · Jun 7, 2016 at 7:34 pm

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  I tried this several times to get a new password. It’s no problem for the site
  ‘Mieblablog.wordpress.com’ but The issue is this; I cannot access my website
  ‘ Miebla.tk’. I cannot login because I do not receive any new password from wordpress for this site, why not?. So…’Miebla.tk/wp-login.php’ doesn’t work,
  and I cannot change a thing on this site.

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  rachelsquirrel · Member · Jun 8, 2016 at 5:26 am

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  This site – Miebla.tk – is not a WordPress.com site and the password reset form I sent you is for WordPress.com sites. Your site is a self-hosted WordPress.org site. A good explanation of the difference between WordPress.com and WordPress.org can be found here:

  WordPress.com vs. WordPress.org

  The password reset form for your self-hosted site is here:

  http://miebla.tk/wp-login.php?action=lostpassword

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  mepromie · Member · Jun 8, 2016 at 10:11 pm

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  Hello,
  The problem isn’t solved. When I follow your link:”http://miebla.tk/wp-login.php?action=lostpassword” I just do NOT recieve a new password, so I can NOT login. That is exactly the main problem! What can be done?

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  rachelsquirrel · Member · Jun 9, 2016 at 6:45 am

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  Your site isn’t hosted with us at WordPress.com which means we don’t have access to the account. Your best bet is to try reaching out to your web host. However I can help you with this site – https://mieblablog.wordpress.com.

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  mepromie · Member · Jun 9, 2016 at 8:36 pm

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  My host tells me to go to wordpress, wordpress tells me to go to my host.
  You cannot both be right! How can wordpress provide a form by which one can ask for a new password (wich one doesn’t receive)?
  In the meantime I cannot get access to my site for many days now.

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  rachelsquirrel · Member · Jun 10, 2016 at 9:28 am

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  We’re WordPress.com. Your host is referring to WordPress.org. It’s very confusing, I know! We’ve put together this guide which explains the difference:

  WordPress.com vs. WordPress.org

  WordPress is open source software which is available to download for free here https://wordpress.org.

  We are a company that provides hosting for WordPress sites and we support WordPress.com sites – these are sites hosted on our servers.

  For WordPress sites not hosted with us typically you would get support from your web host (the company you’re paying to have a website – that isn’t us). If your web host can’t help then you could ask your web developer or reach out for support in the WordPress.org forums:

  https://wordpress.org/support/