I don’t see my .com under Upgrades->Domains

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  sunguysayko · Member · Feb 22, 2022 at 9:34 pm

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  Hi, I’d like to point sunkeleton.com to bluehost server.
  I don’t see sunkeleton.com under my domains page, though. (My Sites>Upgrades>Domains) It only shows sunkeleton.wordpress.com
  What do I need to do to find or add sunkeleton.com to My domains page?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  supernovia · Staff · Feb 22, 2022 at 11:10 pm

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  Hi @sunguysayko, that domain is owned by another account. Can you log out, then log back in with the address that gets renewal reminders and what not?

  If necessary, you can use the account recovery process to regain access:
  https://wordpress.com/support/account-recovery/#account-recovery-form

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  sunguysayko · Member · Feb 22, 2022 at 11:27 pm

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  Hi @supernovia.
  I’m not sure how but I’m the owner of sunkeleton.com. I see it on bluehost page.
  But bluehost support says I need to point it to bluehost ip since it’s pointing at wordpress.com at the moment.
  I’m kind of in a purgatory between wordpress.com and bluehost where I have no access to sunkeleton.com while I can see them from both.

  Perhaps I parked it but didn’t pay so it’s not fully processed?
  I don’t recall paying for the domain name.

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  staff-blorbo · Staff · Feb 22, 2022 at 11:34 pm

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  That domain definitely belongs to another account here, not the one you’re currently logged in to.

  Please send an email to passwordhelp@wordpress.com explaining the situation, and we’ll see if there’s anything we can do for you.

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  sunguysayko · Member · Feb 22, 2022 at 11:40 pm

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  Got it.
  Thank you. I’ll email.