I don’t wish to renew.

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  msivi27 · Member · Dec 21, 2019 at 5:32 pm

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  Hi there,
  I do not wish to renew the G suite account. When I’m logged into the account there is no option for opting out of auto renewing.
  Please help me before it charges my card automatically.

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  justjennifer · Member · Dec 21, 2019 at 6:37 pm

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  Hi there, for what domain did you purchase the GSuite account?

  Only the account that owns the upgrade in question has the ability to cancel it, so make sure you are logged in with the correct WordPress.com username account.

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  supernovia · Staff · Dec 21, 2019 at 7:03 pm

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  Hi @msivi27, I can confirm you seem to be logged into the wrong account. Can you log out, then log in again using the email address that received purchase notifications and what not? Then contact us again.

  If you can’t log in, this may help:

  Recover Your Account

  And if you still need help, please do send a link to the site so we can look it up.

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  msivi27 · Member · Dec 23, 2019 at 6:33 pm

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  Thank you!
  It worked.

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  supernovia · Staff · Dec 23, 2019 at 7:28 pm

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  Glad you’ve got it. Happy holidays!