I finished the free trial and now you have to pay to back it up??

  • Unknown's avatar
    wp22093353 · Member ·

    I just finished the free-trial and I just don’t understand why I would need to pay for a subscription to restore all my info I put into my posts and pages? I understand taking away all the paid features but it has taken away all the information on my posts and pages I’ve made which are free features. Would it be possible to restore all the info I have added to my pages and posts?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • maciejpilarski · Staff ·

    Hi there!

    Thank you for your message.

    When the trial expires, your site will revert to the point when you installed your first plugin or custom theme.

    Your site’s content, theme, and customizations, such as widgets and menus, will return to the state they were in on this date. This process will also remove all plugins and custom themes, as well as any content added through them, and you will no longer be able to add plugins or custom themes to this site unless you upgrade again in the future. You have access to all the free features.

    If you did not plan to switch from the trial to a paid subscription, you were able to export all your content before the trial expiration.

    At this point, to recover the content, you will need to purchase a paid Creator subscription, for example, a monthly one, and restore the site from a backup.

    Keep in mind that sites can be restored from a backup only 30 days from the plan expiration date.

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