I get a blank page

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  lpdafousterilpdafousteri · Member · Jan 3, 2015 at 4:09 pm

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  Hey there!

  There is a problem with my website.I cannot access it. Whenever i try, a blank page is displayed. When i enter here, wordpress.com, the following message appears: “There was an error retrieving your site settings.Make sure your Jetpack is up to date.” but i cannot even access my dashboard to update my jetpack.
  Please help!

  Thanks

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Jan 3, 2015 at 5:20 pm

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  Hi there,
  We provide support here only for blogs hosted by WordPress.COM and no others and that site is not among them.

  Hi there,
  WordPress.COM and WordPress.ORG are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

  Some JetPack solutions are here http://jetpack.me/support/
  Others are in the JetPack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the Theme support forums there.

  However, if you can’t find help at either one then you can file a JetPack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service