I get a critical error message when I try to access our website

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  office61b27d4642 · Member · May 8, 2025 at 9:43 am

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  Not sure how to resolve this; when I try to access the site, I just get a message: There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

  Learn more about troubleshooting WordPress.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  faisalahammad · Member · May 9, 2025 at 1:41 pm

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  Hi there,

  Good morning. I hope you’re doing great.

  Did you refer to veterans-assist.org as the website where you’re experiencing the issue? If so, it looks like you’re using self-hosted WordPress, not WordPress.com.

  https://wordpress.com/site-profiler/veterans-assist.org

  Therefore, it’s recommended to open a support ticket at the following URL for WordPress.org support.

  https://wordpress.org/support/forums/

  You can contact your hosting support directly so they can take a closer look and help resolve the issue.

  To understand the difference between WordPress.com and WordPress.org, please check the article below.

  

  WordPress.com vs. WordPress.org

  in WordPress.com Support

  6 min read

  WordPress powers millions of websites, from bloggers and small businesses to massive news sites and companies. This guide will help you to understand the difference between WordPress.com and WordPress.org, and which might be the best fit for your website. Overview of Differences The same WordPress software powers both WordPress.com and WordPress.org sites. One of the main differences is ho

  Have a good day!

  Thanks
  Faisal