I get charge multiple times

  • Unknown's avatar
    cospaco · Member ·

    Hello,

    1. I dont see my plug in.

    2. I have been charge several times for the same subscription. Please chack and let me know the situation.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    cospaco · Member ·

    You have cherge me several time with the same subscription.

    I have recived this info frim you.

    ‘If you find duplicate charges, you can cancel the extra subscriptions by clicking on the Cancel link next to them.’

    There is no such link .

    Please let me know how to get my money back

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Thanks for reaching out. Pulling up your account, I’m showing recent renewals of your two domain name registration and your professional email service. You can see those receipts here: https://wordpress.com/me/purchases/billing

    However, your Creator plan expired 15 days ago, which is why your website is no longer plugin-enabled. To fix this, you would need to first purchase a Creator plan and get your site back to a plugin-enabled state.

    Once that plan is in place, you can restore your site by following the steps here: https://wordpress.com/support/restore-default-plugins-and-themes/#restore-default-plugins-and-themes

    Please be aware that you have only 30 days after the expiration date to restore your site. After this 30-day period has elapsed, the backups associated with your site are automatically removed from our system.

    If you have any concerns or questions about this process, feel free to ask!

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